Private Policy
Privacy policy
Querencia Consultants Ltd, trading as Querencia Consultants is committed to protecting your privacy online. Our policy explains how we will do this.
We at QC understand how much value you place on your privacy and we will always treat your private details with utmost of care. This policy explains how we, Querencia Consultants bearing the registered address 3rd Floor, 86-90 Paul Street, London EC2A 4NE use your personal information which you provide to us when using our website.
COLLECTION OF YOUR PERSONAL INFORMATION
We collect personal information from you when you order goods or services from us, use our website, or use 3rd party websites linked to our website.
This includes personally identifiable information, such as your e-mail address, name, social media address, home or work address or telephone number.
We also collect information when you contact us by post, telephone or email, or complete any customer survey. Website usage information may also be collected using cookies.
QC encourages you to review the privacy statements of Websites you choose to link to from QC so that you can understand how those Websites collect, use and share your information. QC is not responsible for the privacy statements or other content on Websites outside of the QC Website.
PERSONAL INFORMATION FROM PERSONS UNDER THE AGE OF 18
Any personal information related to children (under age 18) will not be knowingly collected without the consent of their parent or guardian.
QC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
SECURITY OF YOUR PERSONAL INFORMATION
QC secures your personal information from unauthorized access, use or disclosure. QC secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption.
HOW WE MAY CONTACT YOU
We may contact you from time to time with any issues related to your account, to respond to any queries you may have, or to bring you offers and other notifications. The form of contact may be via voice calls, email, or text message (SMS) using the contact information that you have provided to us. You can at anytime stop receiving marketing communications by clicking on the unsubscribe link embedded within the communication.
HOW WILL WE USE THE INFORMATION WE COLLECT ABOUT YOU
Information that we collect from you is used to process your order and to manage your account. We may also use your information to email you about other products or services that we believe may be of interest to you. In processing your order we may send your information to credit reference and fraud prevention agencies.
HOW MIGHT WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES
We will never sell or rent any of your personal information to any third parties for their marketing purposes without your express consent.
The parties with whom we may share your personal information are:
Our contracted service providers who provide services related to the management of your account. Some of these providers may be based outside the UK. Mailchimp, an email distribution service. Paypal, Zoom and Google analytics.
Business entities with whom we have combined, or with whom we intend to merge or who are seeking to acquire us.
In cases where a client has raised a complaint, we may have to disclose the complainant’s identity to the person the complaint is about, although we will endeavor to avoid disclosing such identity if we believe it is possible to do so.
The government, law enforcement, or other third parties if we need to do so in order to meet the requirements set by law or court order; or if we reasonably believe that the sharing of your personal information is necessary to report suspected unlawful activity or to investigate potential or existing breaches of our Terms & Conditions.
LAWFUL BASIS FOR PROCESSING DATA
a. Contract basis.
We process personal data regarding your contact data, purchases and correspondence with us to allow for the management of contracts and services for our current and former members.
b. Legitimate Interests
Reasonable expectations: We process data on the basis that individuals have a reasonable expectation that without our ability to process your personal data we would not be able to provide our services to you.
Direct marketing: The processing of personal data for direct marketing purposes may be regarded as carried out for a Legitimate Interest under Recital 47.
Health conditions: As you are engaging in a fitness activity, we will ask consent to process any sensitive information on medical conditions. Provision by you of such information is voluntary, however if it is evident to us that the type of exercise we offer may not currently be suitable for you, we retain the right to withhold our services from you.
c. Consent basis:
Under the Consent basis of lawful processing you are entitled to the right to be forgotten (erased from our systems) and the right to ask us to transfer the personal data that you supplied us to another company.
Newsletter announcements: You may choose to opt in to receive announcements on events and special promotions. We use your personal data to contact you. This use of personal data applies to both members and non-members and is usually restricted to your name, address, email address, telephone number. You may at any time opt out of receiving our newsletters by simply clicking the unsubscribe link included in each email newsletter we send to you.
Online registrations without associated purchases: Individuals may have themselves entered their personal details in to our online membership management system but may not have completed any purchase.
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data upon request, we may be unable to perform on a service that we have or are trying to provide to you (for example, provision of exercise classes). In this case, we may be unable to provide, or may have to cancel or service you have with us but we will notify you if this is the case at the time.
ACCESS TO YOUR INFORMATION
You have a right to request a copy of the information we hold on you at any time. Please email us at info@querenciaconsultants.com if you would like to receive a copy of this information. Under certain situations, you have rights under data protection laws in relation to your personal data:
1. The right to be informed about the collection and use of your personal data. This includes purposes for processing your personal data, our retention periods for that personal data, and with whom it will be shared.
2. The right of access to your data. This includes your right to make a subject access request, following which we will need to respond to you generally within a 30 day period (some exceptions will apply and can be reviewed at the link provided below).
3. The right to rectification of any inaccurate data we hold about you to be corrected, although we retain the right to verify the accuracy of the new data you provide us.
4. The right to erasure of your personal data where there is no legitimate reason for our retaining your data. We may not be able to comply with all such requests for specific legal reason which we will apprise you of at the time of your request.
5. The right to restrict processing of your personal data where (a) you wish us to confirm the accuracy of the data; (b) where we cannot lawfully use the data but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
6. The right to data portability so that we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
7. The right to object to the use of your data for direct marketing.
8. Rights in relation to automated decision making and profiling.
You can view further detail on these individual rights at the ICO link here: https://ico.org.uk/for-
If you have a complaint or concern about how we are processing your personal information then we will aim to address such concern(s). However, if you prefer to direct your concern to a Data Protection Authority, you may find further details at www.ico.org.uk.
You will not have to pay us a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
FUTURE CHANGES TO OUR PRIVACY POLICY
Our privacy policy has been designed to enable us to give you an optimal experience at our locations while allowing you to enjoy this experience in a setting that is as secure as reasonably possible. The policy is subject to change as our business evolves. Any changes to this policy will be updated on our website. Should you have any questions or comments regarding this policy you are more than welcome to speak with a member of staff or email us at info@querenciaconsultants.com
This Privacy Policy should be read in conjunction with the Terms & Conditions on QC website.
LEGAL NOTICE
DISCLAIMERS
Obtain medical clearance from your health care practitioner prior to beginning the exercise programmes described on this site. The exercises described on this site are not suitable for everyone and are not a substitute for medical expertise. If done improperly, exercise has some risk of injury. If you feel discomfort or pain, DO NOT continue. Querencia Consultants Ltd disclaim any liability or loss in connection with the exercises described herein. Querencia Consultants Ltd makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. Querencia Consultants Ltd makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Querencia Consultants Ltd, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from Querencia Consultants Ltd
Links to other web sites are provided by Querencia Consultants Ltd in good faith and for information only. Querencia Consultants Ltd disclaims any responsibility
Portions of this site may allow users to post their own material. Materials posted by users do not necessarily reflect the views of Querencia Consultants Ltd. By posting materials on this site, you represent that you have all necessary rights in and to such materials and that such materials will not infringe any personal or proprietary rights of any third parties, nor will such materials be defamatory, unlawful, threatening, obscene or otherwise objectionable. Querencia Consultants Ltd reserves the right, at its sole discretion, to review, edit or delete any material posted by users which Querencia Consultants Ltd deems defamatory, unlawful, threatening, obscene or otherwise objectionable. Notwithstanding the foregoing, Querencia Consultants Ltd expressly disclaims any responsibility or liability for any material communicated by third parties through this web site. We will review this policy in the light of comments we receive so please check the latest version. If you have any questions specifically about Privacy please contact us.
Registered Office
Querencia Consultants Ltd
3rd Floor, 86-90 Paul Street, London EC2A 4NE
Telephone: 0203 962 1412
Email: info@querenciaconsultants.com Company Number: 11548001
In respect of the use of any online service provided via this web site.
LINKS
For the materials contained in any web site linked to this site.
INTERACTIVE MATERIAL
